Step 1 — Get on Payroll
All faculty, postdocs and staff must be get into Penn's Payroll to kick off the account creation process. At least two weeks before you arrive at Penn, request that your department send you payroll forms. Once payroll forms are completed and submitted to your business office, you will be able to move on to the next steps. *If you are a guest or temporary employee, Skip to Step 3.
Step 2 - Get your PennCard
Your PennCard is your Identification Card. You need it almost everywhere.
Once you have been in Payroll for 24 hours, go to the PennCard Center on the second floor of the Penn Bookstore (36th and Walnut) to obtain your Penncard and have your picture taken.
Please see the Penncard webpage for identification requirements and directions.
Step 3 - Select your PennKey
Your PennKey is your electronic ID. It is required before opening any other accounts (email, Canvas, etc). Your PennKey will become the first part of your email address. Please note that once selected, your PennKey cannot be changed. Contact email@example.com if you dislike all the options presented BEFORE choosing.
Standing faculty, postdocs and staff in payroll
You will be assigned a temporary setup code that allows you to activate your PennKey online. You should receive a setup code in advance or at the same time you get your PennCard. You can also obtain one in person from ISC Customer Service, 3401 Walnut Street Suite 265B. Once you receive your setup code, create your PennKey on the Pennkey Setup Page.
- Short Term Guests (less than two weeks) can receive temporary PennKeys for wireless and public computer access. Your sponsor must complete the Pennkey Request form and select 'non-persistant' as guest type. If you have a large conference and require multiple guest PennKeys, please contact the service desk in advance.
Guest Pennkey Request Form (Select 'non-persistent' for affiliation)
- PDM Family Practice Temporary Staff
The hiring manager must complete a New Hire Account Creation Form, then come to the PDM Service Desk for account creation first thing in the morning.
- Long Term Guests/Temporary Staff (more than two weeks)
You will get a setup code to create a PennKey. Your sponsor must complete the Pennkey Request form and select 'persistent guest' or 'service provider/consultant' as guest type. Once a pennkey a been created, complete a axiUm account request if needed, or contact PDM Service Desk for any additional access requirements.
Guest Pennkey Request Form (Select 'persistent guest' or 'service provider/consultant')
After your Pennkey has been established, go to the PennCard Center on the second floor of the Penn Bookstore (36th and Walnut) to obtain your Penncard and have your picture taken. Please see the Penncard webpage for identification requirements and directions.
Faculty, staff, and postdocs are eligible for O365 email accounts. On the day after they set up a PennKey, they can ask PDM Service Desk to arrange an email account.
More information about using FacStaff email accounts is available in our FacStaff Frequently Asked Questions.
Wired access is faster and generally preferred. If you would like to use the wired network, you can either connect using DHCP or you can get a static IP address. Contact your PDM Service Desk for assistance.
Wireless networking is available in several locations. In order to gain access, you need to configure your computer in advance. See the online directions or contact your PDM Service Desk for assistance.
Guest Pennkey holders may use the wireless network by authenticating via the AirPennNet-Guest webpage.
Eduroam is now available for guests from participating institutions.
Penn+Box (File Storage in the Cloud)
Penn has a cloud-based file management and file sharing service called “Penn+Box.” The basic Penn+Box service is free to members of the University community. Each person starts with 50 GB of space to save, access, and share their files from anywhere.
For more information, visit our Penn+Box page.
Domain accounts are used to access a variety of Dental services. You will be provided with access to a home directory, along with access to any departmental shared directories as authorized by your supervisor.