When users create a clinic time exception that lasts up to or after the end of the work schedule, the provider column will disappear from that date. For example, if a provider work schedule lasts from 8:00 a.m.–5:00 p.m., but a clinic time exception for that provider exists until 5:00 p.m. or later, the provider column will disappear for that date.
To prevent the column from disappearing, create a clinic time exception that only goes until 4:59 p.m. or earlier.
To make the column reappear, go to the provider’s clinic time exceptions and find the date for which the column does not appear. Next, either adjust the record (via the pencil checkmark icon) to an earlier time or delete the clinic time exception (via the X icon) entirely.
Who can resolve this problem? Clinic managers and coordinators can resolve this.
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