PDM IT Help Center

Getting Started

• Technology Onboarding: First Steps for New Affiliates
• Internet Access at Penn: How to Get Online
• New Computer Setup Instructions
• How to Register a Device in the UPennAlert Emergency Notification System
• How to Use the Ninja Number Messaging System
• How to Set up Voicemail or MobileConnect

Login Credentials

• Changing Your PennKey - Eligibility
• How to Reset KITE Password for axiUm access
• How to Reset Penn O365 Password
• How To Reset PennKey Password

Offboarding

• Technology Checklist for Graduating Students
• Technology Offboarding Process for Employees

Digital Accessibility

• Hyperlink Best Practices
• Making Images Accessible with Alt Text
• Using Color for Accessibility
• Using Headings for Accessibility
• Using Text in Graphics: Dos and Don'ts
• Writing with Accessibility in Mind

Licensing & Installations

• ChatGPT for Education License Information
• Grammarly for Education License
• Installation Requests - New Software or Applications

Smartsheet

• Creating a Form in Smartsheet
• Deactivating a Smartsheet Form
• Generating a PDF from a Smartsheet
• Smartsheet FAQ

Websites at PDM

• Requesting a Laboratory Website
• Requesting Website Edits: Inside PDM and Public Sites

Zoom

• How to Access Penn Zoom
• Troubleshooting Video and Sound Problems on Zoom
• Zoom Troubleshooting: Audio, Video, and Scheduling Issues

axiUm Access & Setup

• Accessing axiUm in the Clinical Desktop Environment
• axiUm Access Alerts and Errors
• How to Access axiUm Without Fast-Tap (D1s / D2s)
• How to Enable Appointment Indicators in axiUm Scheduler
• How to Register a PennCard for axiUm
• How to Restore axiUm Access

axiUm Chart Locks

• How to resolve Chart Locks: General Consent (GENCN3)
• How to resolve Chart Locks: Health History
• How to resolve Chart Locks: Medical Clearance
• How to resolve Chart Locks: Missing Notes / Missing Treatment
• How to resolve Chart Locks: Missing Radiology Consult (RADCON)
• How to resolve Chart Locks: No Treatment / Collections

See all 7 articles

axiUm Corrections, Errors, and Updates

• "Chair No Longer Available" Error Message
• "This is not a patient" Error Message
• axiUm: Basic Troubleshooting
• Consent Form or Treatment Plan Is Blank (No Chart # or Name)
• Deleted Code Showing as Unapproved
• Deletion of Procedure Codes in axiUm

See all 30 articles

Radiology

• Information to Include in an X-Ray Transfer Request

Rhinogram

• Rhinogram: conversation not opening on phone app even after sending HIPAA message
• Rhinogram: no channel error
• Rhinogram: Max number of login attempts error in axiUm RG Messenger
• Rhinogram: "This area is restricted" phone app error
• Rhinogram: Patient Not Receiving Text
• Rhinogram: Copying Consent Forms to Minor Patients' Records

See all 10 articles

Audio/Visual Accessibility

• Captioning & Transcript Requirements for Audio/Visual Content

Classroom Technologies

• Canvas Course Creation Procedures
• How to Get Panopto Session Statistics
• PDM Library Resources / Group Study Room Reservations
• Remote / Hybrid Teaching Technology Checklist
• Requesting IT Support for Events at PDM

Office 365

• Editing OneDrive Documents Using Track Changes
• Logging into Copilot for the Web
• Microsoft Planner Overview
• Microsoft Teams Overview
• Office 365 (Personal)
• Office 365 University for Students

See all 7 articles

Outlook Email and Calendar

• How to Change Your Display Name in the Penn Directory and O365
• How to Send an Encrypted Email Through Outlook
• Outlook Email Encryption Options
• Outlook Email How-tos: Saving, Searching, Filtering, and Folders

Shared Email Accounts

• Accessing Shared Mailboxes Remotely
• Requesting a Shared Email Account

Purchasing Policies

• Equipment Request & Approval Policy
• PDM IT Purchasing Guidance

Information Security Policies

• Patient Information Access: IRB Approval Process
• Penn Policies and Guidance on Security and Privacy
• Security While Traveling Internationally or with High Sensitivity Data

Secure Storage & Sharing

• Backing Up: What Are the Best Solutions For You?
• Best Practices for Sharing PennBox Links
• Cloud Storage Options
• Penn Secure Share

Security & Privacy Guidance

• Guide to Spam and Phishing
• How To Protect Yourself Against Viruses
• Use Dashlane Premium to Manage Your Passwords
• What to Do if You Get a Suspicious Email

Two-Step Verification

• Duo Mobile: Penn's Solution for Two-Step Verification
• Two-Step Verification: Configuring a Replacement Phone